Privacy Policy

Information We Collect

When you visit our website or use our services, we collect different types of information depending on how you interact with us. Some of this is stuff you give us directly, and some we gather automatically as you browse.

Information You Provide Directly

• Contact details like your name, email address, and phone number when you reach out to us
• Company information including business name, industry sector, and organizational size
• Project requirements and technical specifications you share during consultations
• Communication preferences and inquiry details through contact forms
• Professional background when you apply for positions or partnership opportunities

Information Collected Automatically

• Device information such as IP address, browser type, and operating system
• Usage patterns including pages visited, time spent on site, and navigation paths
• Referral sources showing how you found our website
• Technical diagnostics that help us improve site performance and user experience

How We Use Your Information

We're not in the business of collecting data just for the sake of it. Everything we gather serves a specific purpose related to providing you better service or improving our operations.

• Service Delivery: We use your contact information to respond to inquiries, provide consultations, and deliver the AI programming services you've requested from us.
• Project Management: Technical specifications and project details help us develop solutions tailored to your specific needs and maintain accurate records throughout our engagement.
• Communication: Your preferences guide how we reach out with updates, technical documentation, or important service notifications that actually matter to your projects.
• Website Improvement: Usage data helps us understand which content resonates and where we need to make navigation smoother or information clearer.
• Security Protection: We monitor system activity to detect potential security threats and protect both your data and our infrastructure from unauthorized access.
• Legal Compliance: Sometimes we need to process information to meet regulatory requirements under Taiwan law or fulfill contractual obligations.

Data Storage and Security

Your information lives on secure servers located in Taiwan, maintained by reputable hosting providers who specialize in data protection. We've implemented multiple layers of security to keep your data safe.

Data Retention Periods

Sharing Your Information

We don't sell your data. Period. But there are limited situations where we share information with trusted partners who help us run our business or when the law requires it.

Service Providers

We work with carefully selected third-party companies that provide essential services:

• Cloud hosting providers maintaining our servers and infrastructure
• Email service platforms handling our communication systems
• Analytics tools helping us understand website performance
• Payment processors managing financial transactions securely

These partners are contractually bound to protect your information and can only use it for the specific services they provide to us.

Legal Requirements

Sometimes we're legally obligated to disclose information to government authorities, law enforcement, or courts in Taiwan. This happens when responding to valid legal requests, protecting our legal rights, or preventing fraud and security threats.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act, you have several rights regarding your personal information. We respect these rights and make it straightforward for you to exercise them.

Access and Correction

You can request a copy of the personal data we hold about you. If any information is inaccurate or outdated, you have the right to ask us to correct it. We'll respond to access requests within 15 business days and make corrections promptly once verified.

Deletion and Restriction

You can ask us to delete your personal information in certain circumstances—like when it's no longer necessary for the purposes we collected it, or if you withdraw consent. In some cases, we might need to keep certain data for legal compliance, but we'll explain why if that applies.

Data Portability

For information you've provided directly to us, you can request a copy in a structured, commonly used format. This makes it easier if you want to transfer your data to another service provider.

Objection to Processing

If we're processing your data based on legitimate interests rather than consent or contract, you can object. We'll stop processing unless we can demonstrate compelling legitimate grounds that override your interests.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors interact with our content. Most of these are pretty standard for modern websites.

Types of Cookies We Use

• Essential Cookies: These keep the website functioning properly and secure. They're necessary for basic operations and can't be disabled without breaking site functionality.
• Performance Cookies: These help us understand which pages are popular, where visitors spend time, and where we might have technical issues to fix.
• Functional Cookies: These remember your preferences and choices to provide a more personalized experience when you return to our site.

You can control cookies through your browser settings. Most browsers let you refuse cookies or alert you when sites try to place them. Keep in mind that blocking certain cookies might affect how the website works for you.

International Data Transfers

While our primary operations and data storage are in Taiwan, some of our service providers operate globally. When we transfer data internationally, we ensure appropriate safeguards are in place.

This includes using standard contractual clauses approved by relevant authorities, working only with providers in jurisdictions with adequate data protection laws, and implementing additional security measures for cross-border transfers.

Children's Privacy

Our services are designed for businesses and professional users. We don't knowingly collect information from anyone under 18 years old. If we discover we've accidentally collected data from a minor, we'll delete it immediately.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll notify you through email or a prominent notice on our website.

The "Last Updated" date at the top tells you when we last revised the policy. We encourage you to review it periodically, especially before sharing new information with us.

Taiwan-Specific Provisions

As a company operating in Taiwan, we comply with the Personal Data Protection Act and regulations from the National Development Council. This includes registering our data processing activities, maintaining detailed records of data collection purposes, and ensuring cross-border data transfers meet local requirements.

If you believe we've violated your privacy rights under Taiwan law, you can file a complaint with the relevant authorities or contact us directly to resolve the issue.